Digital Product Leader
Priya Chakrabarti
Product leader by profession, coffee connoisseur by devotion, and endlessly curious about products, people and new ideas. I thrive in turning complex challenges into simple, thoughtful digital experiences people enjoy using, while finding inspiration in great conversations, emerging technology, and sustainable fashion.
About me
Product leadership grounded in craft, clarity, and curiosity
From fast-moving startups to global enterprises, I’ve helped teams create products that simplify complex experiences, solve meaningful problems, and serve millions of people. Across more than a decade in product leadership, I’ve moved between customer insight, business strategy, technology, and execution—connecting the dots to turn ambitious ideas into meaningful results.
My experience spans healthcare, financial services, payments, AI, eCommerce, travel, and digital platforms. I’m equally comfortable exploring technical architecture with engineers, shaping intuitive experiences with designers, and translating customer and business needs into roadmaps teams can confidently deliver.
I care just as much about building strong teams as I do about building great products—creating clarity, trust, and space for people to share ideas, grow, and do their best work together.
The backend can be complex, the code deeply layered, and the path to launch anything but straightforward—but the customer experience should feel beautifully simple. Bringing all those hard, sometimes crusty ingredients together into one smooth, thoughtful product is where I find my greatest satisfaction—and, honestly, a little adrenaline.
Ultimately, I’m driven by the opportunity to build products that become part of people’s everyday lives. Knowing that something I helped create can save time, reduce frustration, or make a difficult task feel effortless continues to fuel my curiosity, ambition, and pursuit of excellence.
Experience
Roles that shaped how I lead product
My journey across healthcare, banking, payments, AI, travel, and digital platforms has been guided by complex customer problems, data-driven decisions, and cross-functional collaboration—all with one goal: building products that make a meaningful difference for people and drive measurable value for the business.
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- Lead the product vision and roadmap for the entire member experience across Blue Shield’s iOS and Android apps.
- Use member feedback, app data, and customer reviews to identify problems and make the mobile experience simpler and easier to use.
- Work with design, engineering, analytics, operations, privacy, and compliance teams to build secure healthcare experiences that help members to quickly find what they need.
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- Transformed identity verification and digital onboarding, increasing straight-through processing from 30% to 63%, reducing onboarding from weeks to minutes, and generated ~ $20M in operational efficiencies.
- Scaled an AI-powered digital assistant to more than 84 million users across international markets, achieving 56% autonomous resolution and approximately $50M in annual savings.
- Led digital acquisition and onboarding for consumer credit-card products, generating $180M in first-year revenue and helping improve the App Store rating from 4.2 to 4.8.
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- Shaped experiences for SnapLogic’s low-code platform, helping customers connect applications, data, and APIs.
- Worked with UX, engineering, and QA to improve automated workflows, data pipelines, and platform reliability.
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- Designed bundled travel experiences across hotels, flights, and rental cars, helping customers find better-value trips.
- Used personalization and A/B testing to improve the booking journey and increase conversion.
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- Designed database structures to securely store, organize, and retrieve customer and document data.
- Improved digital document workflows for architecture, engineering, and construction clients.
Earlier consulting
Built my technical and analytical foundation through work with Deloitte Consulting on equity-market correlation analysis, Tata Teleservices on mobile RF systems, and Vodafone on optical-fiber technology.
Connect with me
Let’s talk about your next product chapter
Open to conversations with hiring teams and partners who believe great products are clean, thoughtful, and built with care—especially in payments, fintech, healthcare, and digital platforms.
I am equally proficient in exploring technical architecture with engineers, shaping intuitive experiences with designers, translating customer needs into product strategy, and aligning leaders around roadmaps which teams can confidently deliver.
- LinkedIn linkedin.com/in/priyachakrabarti
- Email priyachakrabarti001@gmail.com
- Schedule a call calendly.com/priyachakrabarti
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Based in San Jose, California